S9s Privacy Policy – Malaysia Player Personal Data Protection

01 Introduction & Our Privacy Commitment

S9s takes the privacy of every member seriously. We understand that your trust depends largely on how we handle the personal information you share with us. That is why we have developed a robust and transparent data protection framework.

This Privacy Policy clearly explains what types of information we collect when you use the s9s platform, the purposes for that collection, how we store and protect it, and the rights you hold regarding your personal information. We strive to be fully transparent and never hide anything behind complex legal language.

This policy applies to all users of the s9s platform — whether you are browsing our website as a visitor without an account, an active registered member, or a player using our mobile app. If you have any questions after reading this document, our support team is ready to help you understand every aspect of this policy in further detail.

02 Personal Information We Collect

We only collect information that is genuinely necessary to provide you with a safe, integrated, and high-quality service. The following are the types of information we collect:

We never collect sensitive information such as biometric data, political affiliations, or religious beliefs. All financial information is processed through secure payment channels and is not stored directly on s9s servers.

03 How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. We do not use your data arbitrarily. The following are the primary purposes of data use:

• Account Management: To create, verify, and manage your member account, including the KYC process required to fulfil our compliance obligations.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions securely and efficiently through your preferred payment method.
• Platform Security: To detect and prevent fraud, money laundering, unauthorized access, and any suspicious activity that could compromise the security of your account or the platform as a whole.
• Customer Support: To identify you when you contact our support team and provide accurate, relevant assistance based on your account history.
• Service Communications: To send important notifications regarding your account, transactions, policy updates, and promotional information that you have agreed to receive.
• Platform Improvement: To analyze aggregated usage patterns in order to improve the functionality, performance, and user experience of the s9s platform over time.
• Legal Compliance: To comply with legal and regulatory requirements and requests from competent authorities in accordance with established procedures.

04 Information Sharing & Disclosure

S9s does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We only share your information in the following limited circumstances:

• Trusted Service Providers: We work with carefully selected third-party providers for payment processing, identity verification, technical support, and email delivery. All such providers are bound by strict data protection agreements and are only permitted to use your information for specified purposes.
• Legal Requirements: We may disclose your information to government authorities, regulatory bodies, or law enforcement when required by a valid court order, warrant, or legal obligation.
• AML Compliance: As part of our anti-money laundering framework, certain information may be shared with relevant financial regulatory bodies in accordance with legally mandated procedures.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user information may be transferred as part of that transaction. We will notify you in advance via email or an in-platform notice.
• With Your Consent: In any other situation not described here, we will seek your explicit consent before sharing your personal information.

05 Data Storage & Security Measures

The security of your personal information is our highest priority. s9s implements multiple layers of security to ensure your data is always protected:

• End-to-End Encryption: All data transmitted between your device and s9s servers is protected with 256-bit SSL encryption. This means that even if someone were to intercept the communication, they would be unable to read its contents.
• Secure Server: Your data is stored in data centres with multi-layered physical and digital protection, including biometric access controls, 24-hour monitoring, and automated backup systems.
• Internal Access Controls: Only s9s staff who genuinely require access to specific information to perform their duties are permitted to do so. All access is recorded and regularly audited.
• Retention Period: We retain your personal information for as long as necessary for the purposes stated in this policy, or as required by law. Inactive account data beyond the defined retention period will be processed in accordance with our secure archiving procedures.
• Incident Response: s9s has a comprehensive security incident response plan. In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of the incident.

While we take every reasonable step to protect your data, no system can guarantee absolute security. We encourage you to do your part by using a strong password and keeping your login credentials confidential.

06 Cookies, Tracking Technologies & Your Choices

S9s uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session and remembering your security preferences. Without them, the platform will not work properly and they cannot be disabled.
• Performance Cookies: These cookies help us understand how users interact with our platform — which pages are visited most, how long users stay, and where they encounter issues. All data is collected anonymously.
• Functional Cookies: These cookies allow the platform to remember your preferences such as language settings, display options, and region, making your experience more personalized.
• Analytics Cookies: We use internal analytics tools to gather usage statistics that help us make platform improvement decisions based on real data.

You can manage cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the s9s platform.

07 Your Rights Regarding Personal Data

As an s9s member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the s9s support team via live chat within the platform. We will process your request within 30 business days and may require identity verification before proceeding.

08 Amendments to This Privacy Policy

S9s reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technical requirements, or applicable legal changes. Whenever we make a material amendment, we will:

• Updating the "Last Updated" date shown at the top of this policy.
• Sending a notification to your registered email address for significant changes.
• Displaying a clear notice within the platform for a specified period after the amendment takes effect.

We encourage you to review this Privacy Policy periodically. Continued use of the s9s platform following any amendments constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform.

09 Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding how s9s manages your personal information, we are always open to hearing from you. Our privacy team is ready to assist you.

You can reach us via:

• Live Chat: The fastest way — available directly within the s9s platform, live 24 hours a day, 7 days a week.
• Support Email: [email protected] — we aim for a response time within 24 business hours.
• Account Section: For data access or correction requests, you may also initiate the process directly through your account settings within the platform.